While MSAs, SLAs, SOWs are all agreements, and in some circles are used interchangeably, they serve different purposes. An MSA, as already defined, sets the overall terms and conditions for a long-term relationship. A statement of work (SOW) is a document that outlines the specific tasks, deliverables, timelines, and pricing associated with a particular project or engagement. A service level agreement (SLA) goes even deeper, and it defines the level of service, performance standards, and metrics to be met by a service provider. SLAs are commonly used in the entertainment industry to outline expectations for services such as streaming platforms, technical support, or live performances.
An MSA establishes the framework for engagement, an SOW outlined the scope of work to be performed, and an SLA governs the measurable aspects of service delivery with focus on service performance and quality.
